strategy consulting
September 21, 2018
When in Las Vegas recently, I had to think of the ‘Gambler’s Fallacy’. It represents the misconception that the likelihood of an event happening in the […]
May 7, 2018
On an early Monday morning at the Sydney Australia airport I witnessed a couple, maybe in their 80s, getting their boarding pass at a self-service kiosk, […]
February 18, 2018
International travelers fly through time zones. Sometimes it makes me feel that as if I have time travelled. The airport experience either adds to the feeling […]
January 5, 2018
Many travelers have stories about their airline and airport experiences. Mostly, those stories are not so good, because negative customer experience stories travel more, further and […]