I love Wikipedia. ‘Google it’, many times really means: ‘Check Wikipedia’. Information in seconds, based on the intriguing concept of using knowledge that is already out there. It is using an existing infrastructure. Knowledge by ‘the public’. I am aware of the criticism, but I don’t really care: ‘How many cities does Uber serve?’ Wikipedia: ‘507 in August 2016.’ I believe it.
I Love Uber
I love Uber. Transparent rates, no cash, no tips, instant e-receipts and a rating system to evaluate the driver and the passenger. A hassle-free taxi service from people using their own car. Like Graham in Chicago, a medical student who lived across the USA and traveled the world, who drove me from The Willis Tower to O’Hare airport.
Areas Designed for Wasting Time
When I arrived at the Chicago O’Hare airport, I was a bit early. Unfortunately, my short flight to Atlanta was delayed for three hours. I worked. Periodically checking what others were doing. It seemed some people were working, but most seemed to be waiting. Especially in the waiting areas. Areas designed for waiting. Surrounded by people with experience, skills and ideas.
Brainstorm Room
Instead of waiting areas and smoking cabins, maybe what we need is a brainstorm room. One hour, maybe more, of a free exchange of information. Most likely international flavored knowledge. The airport itself could obtain free and valuable information as well.
Uberize It
Some uberization would be very welcome in the airline and airport industry in order to use the existing infrastructure better. The parking lot (and the cars on it), the waiting areas, baggage handling systems, bag tracking technology and maybe even instant rating systems of check-in staff and passengers. I am ready to be uberized in aviation.