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December 19, 2018

Stand in Line Forever to be Helped Quickly

During 2018 I traveled from multiple airports in North America, Europe and Asia. With only a few exceptions, most airports have something in common that is just […]
September 21, 2018

The Innovation Fallacy

When in Las Vegas recently, I had to think of the ‘Gambler’s Fallacy’. It represents the misconception that the likelihood of an event happening in the […]
September 5, 2018

ICM Features its Airport Self-Service Solutions at the FTE in Las Vegas

As part of ICM’sinternational expansion strategy, the company will exhibit at the Future Travel Experience (FTE) in Las Vegas from 10 to 12 September 2018 at […]
May 7, 2018

Self-Service Let Humans Be Human

On an early Monday morning at the Sydney Australia airport I witnessed a couple, maybe in their 80s, getting their boarding pass at a self-service kiosk, […]