business development strategies

September 21, 2018

The Innovation Fallacy

When in Las Vegas recently, I had to think of the ‘Gambler’s Fallacy’. It represents the misconception that the likelihood of an event happening in the […]
May 7, 2018

Self-Service Let Humans Be Human

On an early Monday morning at the Sydney Australia airport I witnessed a couple, maybe in their 80s, getting their boarding pass at a self-service kiosk, […]
February 18, 2018

Back to the Future at Airports

International travelers fly through time zones. Sometimes it makes me feel that as if I have time travelled. The airport experience either adds to the feeling […]
January 5, 2018

Know What You Need

Many travelers have stories about their airline and airport experiences. Mostly, those stories are not so good, because negative customer experience stories travel more, further and […]