business development

January 30, 2019

‘You Have to Take a Shot’

‘You have to take a shot at the goal, otherwise you can’t score.’ It is a quote from Dutch soccer (football) legend Johan Cruyff. From a […]
December 19, 2018

Stand in Line Forever to be Helped Quickly

During 2018 I traveled from multiple airports in North America, Europe and Asia. With only a few exceptions, most airports have something in common that is just […]
September 21, 2018

The Innovation Fallacy

When in Las Vegas recently, I had to think of the ‘Gambler’s Fallacy’. It represents the misconception that the likelihood of an event happening in the […]
May 7, 2018

Self-Service Let Humans Be Human

On an early Monday morning at the Sydney Australia airport I witnessed a couple, maybe in their 80s, getting their boarding pass at a self-service kiosk, […]