Smart Airport

January 30, 2019

‘You Have to Take a Shot’

‘You have to take a shot at the goal, otherwise you can’t score.’ It is a quote from Dutch soccer (football) legend Johan Cruyff. From a […]
September 21, 2018

The Innovation Fallacy

When in Las Vegas recently, I had to think of the ‘Gambler’s Fallacy’. It represents the misconception that the likelihood of an event happening in the […]
May 7, 2018

Self-Service Let Humans Be Human

On an early Monday morning at the Sydney Australia airport I witnessed a couple, maybe in their 80s, getting their boarding pass at a self-service kiosk, […]
February 18, 2018

Back to the Future at Airports

International travelers fly through time zones. Sometimes it makes me feel that as if I have time travelled. The airport experience either adds to the feeling […]