airline

December 19, 2018

Stand in Line Forever to be Helped Quickly

During 2018 I traveled from multiple airports in North America, Europe and Asia. With only a few exceptions, most airports have something in common that is just […]
September 21, 2018

The Innovation Fallacy

When in Las Vegas recently, I had to think of the ‘Gambler’s Fallacy’. It represents the misconception that the likelihood of an event happening in the […]