Peter van der Lende

January 5, 2018

Know What You Need

Many travelers have stories about their airline and airport experiences. Mostly, those stories are not so good, because negative customer experience stories travel more, further and […]
October 20, 2017

Stop Making Sense in International Business

‘Stop Making Sense’ is a 1984 live concert movie and album of the American band ‘The Talking Heads’. Just by combining the name of the band […]
October 5, 2017

Fast and Seamless Travel includes ICM Airport Technics Auto Bag Drop

How self-service and biometric technology will support a seamless passenger experience at Changi Airport Terminal 4 Self-service and biometric technology is at the heart of the […]
August 28, 2017

Avoid the International Hamster Wheel

For humans to be portrayed as hamsters in a wheel is not considered as something positive. It suggests putting in effort without ever obtaining results. A […]